By objective
Manage every school device from one portal
IT Operations, Asset Management and Service Desk connect support, remote control and device lifecycle information across your school group. One portal gives school IT teams the context to move from request to resolution.
The challenge
Device support loses momentum when context lives in separate tools
A ticket without device context, remote support without asset history and inventory without service history all create extra work. Senso connects these records so IT can see the estate centrally, resolve issues remotely and retain an accountable history.
Connected operational workflow
From support request to retained history
Support request
Identify user and device
Inspect or control remotely
Resolve the issue
Retain ticket, device and asset history
What Senso connects
Central visibility with the right operational context
One portal and shared context
Users, devices, tickets and asset records stay visible in one operational environment.
Remote resolution
IT teams can inspect and control managed devices remotely, reducing tool switching and avoidable site visits.
Lifecycle visibility
Device and asset history supports planning from deployment through support and lifecycle decisions.
Controlled administration
Role-based access, multi-school and MSP administration help each team work at the right scope.
Reporting and audit history bring the workflow together, while role-based access supports central teams, individual schools and MSP administrators without giving every user the same scope.
Products in this solution
Three connected products, each with a clear role
Explore each comprehensive product page for full capability, platform and technical information.
IT Operations
Provides central device visibility, remote support and operational actions for the managed estate.
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Asset Management
Adds device records, purchase and warranty information, assignments and lifecycle context to operational decisions.
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Service Desk
Connects support requests with the user, device, technician activity and retained resolution history.
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Connect device support, control and lifecycle context
See how IT Operations, Asset Management and Service Desk work together in one Senso portal.