K12 Tech Support for System Admin Management
Effective and efficient System Administration requires a comprehensive toolkit of cloud network monitoring systems, IT help ticket software, and a multi-functional asset manager. Give your K12 tech support team the best school management software to see how improved efficiency and remote tech support can benefit your school.
Service Desk Tools for Efficiency
IT technicians in K-12 schools need efficient tools to streamline workflows and resolve technical issues quickly. Comprehensive and well-designed Service Desk tools with a centralized reporting system ensure smooth operations across entire school districts.
Streamline your systems with our all-in-one solution for incident management. The automated system for identifying, prioritizing, and reporting events from across your network allows for seamless distribution of resources and saves time, so even smaller IT teams can remain organized during busy days. As an extra help for time management, analytics tracking includes the time taken on each ticket, identifying problem areas in workflow to deal with in order to maintain efficiency.
Tickets can be raised manually for unique issues, but many events are recognized and reported immediately depending on their importance. For example, Service Level Agreement (SLA) monitoring picks up any breaches to the system as a priority alert, improving the safety of the whole network.
The cloud help desk is entirely remote, allowing your director of information technology to monitor the health of your IT network from anywhere. But it is not just monitoring that can be managed remotely, K12 tech support staff can access and troubleshoot devices wherever they are. When a support ticket is raised, staff just need to select the device ID to log in remotely and control the device.
One key difference between Senso’s Service Desk and alternatives is our task automation, where IT teams can configure and set automated tasks. Predefined scripts can be deployed with ease when a ticket is raised or deployed immediately by the system when needed, improving response times to repeated incidents or common problems.
Cloud Network Monitoring for School IT Teams
Network security management is an important task that requires a fully automated and integrated system. Maintaining optimal device performance across your school network is often a full-time task, especially for larger schools and districts.
Real-time monitoring of hardware and software status as well as user activity allows for problems to be identified and fixed more efficiently. With comprehensive system insights from Senso’s cloud network monitoring software, IT teams gain an enhanced understanding of the status of the entire school network. This includes processor performance, memory usage, and application status.
This network monitoring and management system also utilizes remote device control for troubleshooting to solve more complex problems. However, with more access to automated scripting and commands through features like ‘Command Prompt’ and ‘Remote Script’, IT teams can more easily execute actions to single or multiple devices simultaneously.
Network management does not just mean managing school devices — it refers to the management of the whole network. By empowering IT teams with remote tools, network operations can be scheduled, automated, and managed en-masse. This allows for efficiency in all areas of the network and prevents wastage as devices can be powered down remotely during off-hours or given key updates when unused.
Admin Software for Schools: Simplifying Asset Management
While monitoring and management are important for any network, optimizing your systems for effective administration can require more automated and holistic network tools. By streamlining management across the entire network, schools are also saving time and money — a factor increasingly important as budgets become tighter.
Keep your devices in top condition with automated asset lifecycle management. Real-time tracking and reporting allows your IT team to identify areas where performance is slipping, upgrades are needed, or devices need replacing. The centralized monitoring console reports these factors in at-a-glance decommissioning timelines to optimize inventory control. This avoids needless and costly replacements while also making the upkeep of your existing IT assets easier.
For even easier analysis, IT teams can customize alerts and reports according to your network’s priorities. Real-time monitoring of key metrics including security risks, device speed, maintenance alerts, and more allows for easier upgrade scheduling and simplifies task assignment within teams.
K12 Tech Support Software Upgrades for School IT Teams
Are you interested in Senso network monitoring, service desk, and admin management software? Try it out for your IT tech staff by claiming your Free Demo.