School IT Service Desk
Turn every support request into a faster fix.
Give staff and students simple ways to ask for help, route every ticket to the right team, and let technicians see the user and device behind the issue without leaving Senso.
From £1.00 per managed device per year. No per-technician or per-ticket charges.
12,000+ schools · 30 countries · School IT teams
One ticket. Full context. Faster action.
A focused school IT service desk that connects the support request to the user, device, and resolution without switching tools.
Capture
Portal, email, external form or Senso client toolbar.
Route
Queue, assignment, status, priority, category and automation.
Context
User, device, attachments and ticket history.
Act
Live chat, remote control or connected Senso IT action.
Control
Response and fix targets, SLA alerts and escalation.
Prove
Resolution, time tracking, responses, history and analytics.
“Ticket to user to device to remote action to documented resolution.”
Eight capability groups
Built for the support workflows school IT teams use every day.
Ticket to device to action.
Traditional service desks are excellent at managing requests. Senso adds the endpoint context already present in the wider platform. A technician can move from the ticket to the user and device, then into live chat, remote control or connected IT actions without rebuilding the support context.
A focused school service desk for everyday support, without the implementation weight of a broad enterprise ITSM suite.
Built for the way schools actually support devices
Works better with the rest of Senso
IT Operations
Move from a ticket into remote support and endpoint actions.
Asset Management
Add device and asset context to the support workflow.
Senso client toolbar
Give staff and students a direct, familiar route to raise support requests.
Enterprise
Service Desk as the support workflow layer inside the wider Senso platform.
“A focused school IT service desk for everyday support, without the implementation weight of a broad enterprise ITSM suite.”
View pricingThe Senso Service Desk interface
Visual ticket management, built for school IT teams
Interface concept. Actual interface may vary.
Transparent school-scale pricing
Service Desk is priced per managed device per year. There are no per-technician licence fees and no per-ticket charges.
£1.00
per managed device per year
Pricing subject to final commercial confirmation. Contact Senso for a tailored quote.
Frequently asked questions
Ready to improve your school IT support?
Book a demonstration and see how Service Desk connects tickets, users and devices in one place.