Incident Management

Raise tickets.
Let your users raise tickets through the Senso platform, via email, phone or in person. Track, assign, prioritise and automate your processes to take your service desk to the next level.

Service Support Desk

Ticketing Support Desk

Manage and Respond

Resolve tickets quickly.
Check status, priority and categorise to stay on top of your users tickets, helping you answer and resolve them quickly.

Instant Access

View live thumbnails.
Senso is able to deliver access to the devices through a live thumbnail within the support ticket itself, saving time and energy to get to the source of the issue quickly to reach a resolution for your users.

IT Ticketing System

Automation

Set triggers and rules.
Set key triggers and rules to automate processes to streamline your service desk and keep the support team on task with their time being spent supporting your users.

IT Support Solutions

Ticket Support for Business

Reporting Service Desk

reporting

Forecast trends and obtain insights.
Gather, analyse and present insights into your service desk data. Effortlessly make tactical decisions that can optimise service desk operations, forecast trends, and stream line your process workflows.

Providing next level cloud based safeguarding, monitoring and management for...